FAQ

1. How can I return my order?

You can easily return your order to our address in Berlin. Please contact us beforehand via the contact form or email at shop@remynd-papeterie.de to register the return. We will also reimburse your return shipping costs as soon as we receive your order. You can find more information about your right of withdrawal here .

2. Where do your products come from?

Our high-quality products come from Asian countries like Japan, China, and South Korea – regions renowned for their exceptional paper and stationery. These include premium washi tape, stylish notebooks, innovative brush pens, and creative stickers. These carefully selected items bring exceptional quality and variety to your bullet journal – practical and decorative products that perfectly complement your organization and creative projects.

3. What are the shipping costs and how long does shipping take?

Shipping within Germany costs €2.99 and usually takes 2 to 5 business days. We currently only offer shipping to German addresses. You can find detailed information on our shipping page . Shipping is free for orders over €20.

4. Which payment methods do you accept?

We accept various payment methods, including credit card, PayPal, and Apple Pay. You can select the most convenient method for you during the checkout process.

5. Are there any special offers or discounts?

Yes, we regularly offer special deals and discounts. Subscribe to our newsletter and follow us on Instagram at remynd.design to stay up-to-date on the latest promotions and exclusive offers.

6. Can I change or cancel my order?

If you wish to change or cancel your order, please contact us as soon as possible. As long as the order has not yet been shipped, we can easily make changes or cancellations. 

7. Can I request products that I can't find in your shop?

You can contact us anytime via the contact form and let us know your product requests regarding paper and stationery. We review every request and see if we can expand our product range accordingly.